Unit 1 Hotel and Careers

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Text A About the Hotel

Text B About the Hotel Industry

Text C Working in the Hotel Industry

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Unit 2 Hotel Classification

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Text A Hotel Categories

Text B Resort Hotel

Text C Budget Hotel

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Unit 3 Unique Hotels

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Text A Poseidon Undersea Resorts

Text B Hotel de Glace—A Delicate Ice Hotel

Text C Whitepod Hotel in Switzerland

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Unit 4 Hotel Ratings

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Text A Chinese Hotel Rating System

Text B American Hotel Rating System

Text C British Hotel Rating System

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Unit 5 Hotel Groups

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Text A Shangri-La Hotel Group

Text B InterContinental Hotel Group

Text C Hilton Hotel Group

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Unit 6 Schools and Education

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Text A Cornell University-School of Hotel Administration

Text B Lausanne Hotel School—EHL

Text C Glion Institute of Higher Education

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Unit 7 Etiquette and Service

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Text A Proper Serving Etiquette

Text B Chinese Table Manners

Text C Keys to Delivering Good Service

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Unit 8 Development and Issues

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Text A E-hospitality

Text B Green and Sustainability

Text C Future Development

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练习参考答案

参考书目