前言

Chapter 1 Front Office Department

Unit 1 Providing Information for Passengers

Unit 2 Paying for Purchases Made on Board

Unit 3 Dealing with Passenger Complaints

Unit 4 Embarkation and Disembarkation

Unit 5 Lost and Found

Unit 6 Bill Settlement

Chapter 2 Tour Department

Chapter 3 Housekeeping Department

Unit 1 Housekeeping Operations

Unit 2 Make-up Rooms

Unit 3 Turn-down Service

Unit 4 Collecting Laundry

Unit 5 Returning the Clothes

Unit 6 Locations on Board

Chapter 4 Food and Beverage Department

Unit 1 Restaurant Service

Unit 2 Bar Service

Unit 3 Room Service

Chapter 5 Entertainment Department

Unit 1 Show Time

Unit 2 Shopping and Photographing

Chapter 6 Galley Department

Unit 1 Cooking Methods

Unit 2 Galley Tools and Equipment

Unit 3 Vegetables

Unit 4 Fruits

Unit 5 Meat

Unit 6 Galley Daily Conversation

Appendix：邮轮旅游常用词汇表

听力原文和习题答案

后记：我和邮轮旅游