1 Management Science

The Management Science Approach to Problem Solving

Time Out:for Pioneers in Management Science

Management Science Application:Management Science at Taco Bell

Model Building:Break-Even Analysis

Computer Solution

Management Science Modeling Techniques

Business Usage of Management Science Techniques

Management Science Application:Employee Scheduling with Management Science

Management Science Models in Decision Support Systems

Management Science Application:A Decision Support System for Aluminum Can Production at Coors

2 Linear Programming:Model Formulation and Graphical Solution

Model Formulation

A Maximization Model Example

Time Out:for George B.Dantzig

Graphical Solutions of Linear Programming Models

Management Science Application:Operational Cost Control at Kellogg

Management Science Application:Improving Customer Service at Amazon.com

A Minimization Model Example

Management Science Application:Determining Optimal Fertilizer Mixes at Soquimich(South America)

Irregular Types of Linear Programming Problems

Characteristics of Linear Programming Problems

3 Linear Programming:Computer Solution and Sensitivity Analysis

Computer Solution

Management Science Application:Optimizing Production Quantities at GE Plastics

Sensitivity Analysis

Management Science Application:Grape Juice Management at Welch's

4 Linear Programming:Modeling Examples

A Product Mix Example

A Diet Example

An Investment Example

Management Science Application:A Linear Programming Model for Optimal Portfolio Selection at Prudential Securities,Inc

A Marketing Example

A Transportation Example

A Blend Example

A Muhiperiod Scheduling Example

Management Science Application:Gasoline Blending at Texaco

A Data Envelopment Analysis Example

Management Science Application:Analyzing Bank Branch Efficiency by Using DEA

5 Integer Programming

Integer Programming Models

Management Science Application:Allocating Operating Room Time at Toronto's Mount Sinai Hospital

Integer Programming Graphical Solution

Computer Solution of Integer Programming Problems with Excel and QM for Windows

Time Out:for RalphE.Gomory

Management Science Application:College of Business Class Scheduling at Ohio University

Management Science Application:Forming Business Case Student Teams at Indiana University

0-1 Integer Programming Modeling Examples

Management Science Application:Planning Next-Day Air Shipments at UPS

6 Transportation,Transshipment,and Assignment Problems

The Transportation Model

Time Out:for Frank L.Hitchcock and Tjalling C.Koopmans

Management Science Application:Transportation Models at Nu-kote International

Computer Solution of a Transportation Problem

Management Science Application:Matching Wineries with Distributors

The Transshipment Model

Management Science Application:Transporting Mail at the U.S.Postal Service

The Assignment Model

Computer Solution of an Assignment Problem

Management Science Application:Supplying Empty Freight Cars at Union Pacific Railroad

Management Science Application:Assigning Umpire Crews at Professional Tennis Tournaments

7 Network Flow Models

Network Components

The Shortest Route Problem

The Minimal Spanning Tree Problem

Management Science Application:Reducing Travel Costs at the Defense Contract Management Agency

The Maximal Flow Problem

Time Out:for E.W.Dijkstra,L.R.Ford,Jr.,and D.R.Fulkerson

Management Science Application:Improving Service for Yellow Freight System's Terminal Network

8 Project Management

The Elements of Project Management

Management Science Application:Managing Projects in China

Time Out:for Henry Gantt

Management Science Application:An Air Flight Safety and Efficiency Project at the FAA

CPM/PERT

Time Out:for MorganR.Walker,JamesE.Kelley,Jr.,and D.G.Malcolm

Probabilistic Activity Times

Management Science Application A Drug Development Project to Combat Malaria

Microsoft Project

Project Crashing and Time-Cost Trade-Off

Management Science Application Reconstructing the Pentagon After 9/11

Formulating the CPM/PERT Network as a Linear Programming Model

9 Multicriteria Decision Making

Goal Programming

Graphical Interpretation of Goal Programming

Computer Solution of Goal Programming Problems with QM forWindows and Excel

Management Science Application:Developing Television Advertising Sales Plans at NBC

Time Out:for Abraham Charnes and William W.Cooper

The Analytical Hierarchy Process

Management Science Application:Selecting Students for Graduate Studies Abroad at Dar Al-Hekma Women's College

Management Science Application:Analyzing Advanced-Technology Projects at NASA

Management Science Application:Ranking Twentieth-Century Army Generals

Scoring Models

Management Science Application:A Scoring Model for Determining U.S.Army Installation Regions

10 Nonlinear Programming

Nonlinear Profit Analysis

Constrained Optimization

Solution of Nonlinear Programming Problems with Excel

A Nonlinear Programming Model with Multiple Constraints

Nonlinear Model Examples

Management Science Application:Gas Production in Australia

11 Decision Analysis

Components of Decision Making

Decision Making without Probabilities

Management Science Application:Decision Analysis at DuPont

Decision Making with Probabilities

Management Science Application:Evaluating Electric Generator Maintenance Schedules Using Decision Tree Analysis

Decision Analysis with Additional Information

Management Science Application:Decision Analysis in the Electric Power Industry

Management Science Application:Discount Fare Allocation at American Airlines

Management Science Application:Scheduling Refueling at the Indian Point 3 Nuclear Power Plant

Utility

12 Queuing Analysis

Elements of Waiting Line Analysis

The Single-Server Waiting Line System

Time Out:for Agner Krarup Erlang

Management Science Application:Reducing Perceived Waiting Time at Bank of America

Undefined and Constant Service Times

Finite Queue Length

Management Science Application:Providing Telephone Order Service in the Retail Catalog Business

Finite Calling Population

The Multiple-Server Waiting Line

Management Science Application:Making Sure 911 Calls Get Through at AT＆T

Additional Types of Queuing Systems

13 Simulation

The Monte Carlo Process

Time Out:for John Von Neumann

Computer Simulation with Excel Spreadsheets

Simulation of a Queuing System

Management Science Application:Planning for Health Emergencies Created by Terrorist Attacks

Continuous Probability Distributions

Statistical Analysis of Simulation Results

Crystal Ball

Verification of the Simulation Model

Areas of Simulation Application

Management Science Application:Simulating a 10-km Race in Boulder,Colorado

14 Forecasting

Forecasting Components

Management Science Application:Forecasting Advertising Demand at NBC

Time Series Methods

Management Science Application:Forecasting at Goodyear Tire and Rubber Company

Management Science Application:Forecasting Customer Demand at Taco Bell

Management Science Application:Seasonal Forecasting at Dell

Management Science Application:Developing Joint Forecasts at Boeing and Alcoa

Forecast Accuracy

Management Science Application:Forecasting at Bayer Consumer Care

Time Series Forecasting Using Excel

Time Series Forecasting Using QM for Windows

Regression Methods

Management Science Application:An Airline Passenger Forecasting Model

15 Inventory Management

Elements of Inventory Management

Management Science Application:Evaluating Inventory Costs at Hewlett-Inventory Control Systems

Time Out:for Ford Harris

Economic Order Quantity Models

The Basic EOQ Model

The EOQ Model with Noninstantaneous Receipt

The EOQ Model with Shortages

Management Science Application:Determining Inventory Ordering Policy at Dell

EOQ Analysis with QM for Windows

EOQ Analysis with Excel and Excel QM

Quantity Discounts

Management Science Application:Quantity Discount Orders at Mars

Reorder Point

Determining Safety Stock by Using Service Levels

Management Science Application:Establishing Inventory Safety Stocks at Kellogg's

Order Quantity for a Periodic Inventory System

Appendix A

Normal Table

Chi-square Table

Appendix B

Setting Up and Editing a Spreadsheet

Appendix C

The Poisson and Exponential Distributions

Solutions to Selected Odd-Numbered Problems

Glossary