Program 1 Front Office

Task 1 Receiving Room Reservations

Task 2 Check-in Services

Task 3 Extending the Stay and Changing the Room

Task 4 Check-out Services

Task 5 Concierge Services

Program 2 Housekeeping Department

Task 1 Guiding the Guest to the Guest Room

Task 2 Chamber Services

Task 3 Laundry Services

Task 4 Other Special Services

Program 3 Food ＆ Beverage Department

Task 1 Table/Private Room/Banquet Reservations

Task 2 Receiving the Guest in the Restaurant

Task 3 Taking Orders

Task 4 Serving Dishes

Task 5 Serving at the Coffee Bar

Program 4 Other Comprehensive Trainings

Task 1 Handling Guests’ Complaints

Task 2 Meeting and Banquet Services

Task 3 Health and Recreation Services

Task 4 Shopping Services