Part Ⅰ Communication and Culture

Chapter 1 Intercultural Communication:Interaction in a Changing World

Importance of Intercultural Communication

The Quantity and Quality of Intercultural Contacts

International Contacts

Domestic Contacts

Approaching Intercultural Communication

The Content of Intercultural Communcation

A Philosophy of Intercultural Communication

Studying Intercultural Communication

Individualism

Objectivity

Preview of the Book

Summary

Activities

Discussion Ideas

Chapter 2 Communication and Culture:The Voice and the Echo

Defining Communication

Complexity of Communication

Intentional and Unintentional Behavior

Components of Communication

Characteristics of Communication

No Direct Mind-to-Mind Contact

We Can Only Infer

We Seek to Define the World

Communication Is Self-Reflective

The Brain Is an Open Sysrem

Communication Has a Consequence

We Are Alike and We Are Different

Understanding Culture

Basic Functions of Culture

Definitions of Culture

Characteristics of Culture

Intercultural Communication

A Definition of Intercultural Communication

Forms of Intercultural Communication

A Preview of Principles

Summary

Activities

Discussion Ideas

Part Ⅱ The Influence of Culture

Chapter 3 Cultural Diversity in Perception:Alternative Views of Reality

Understanding Perception

Culture and Perception

Beliefs

Values

Cultural Patterns

Dominant American Cultural Patterns

Diverse Cultural Patterns

Summary

Activities

Discussion Ideas

Chapter 4 The Deep Structure of Culture:Roots of Reality

World View

Religion as a World View

A Comparison of World Views

Family

Importance,Functions,and Types

Culture and Family

History

United States

African Americans

Jews

Russians

Chinese

Japanese

Summary

Activities

Discussion Ideas

Part Ⅲ From Theory to Practice

Chapter 5 Language and Culture:Words and Meanings

The Importance of Language

Language and Culture

Culture and Meaning

Culture and the Use of Language

Foreign Languages and Translation

Problems of Translation and Equivalence

Working with a Translator

Language Diversity in the United States

Argot

Co-Cultures and Language Use

Summary

Activities

Discussion Ideas

Chapter 6 Nonverbal Communication:The Messages of Action,Space,Time,and Silence

The Importance of Nonverbal Communication

Defining Nonverbal Communication

Functions of Nonverbal Communication

Repeating

Complementing

Substituting

Regulating

Contradicting

Nonverbal Communication:Guidelines and Limitations

Nonverbal Communication and Culture

Body Behavior

Space and Distance

Time

Silence

Summary

Activities

Discussion Ideas

Chapter 7 Cultural Influences on Context:The Business Setting

Context and Communication

Culture and the Business Context

The International Business Context

Cultural Views Toward Management and Mangers

Culture-Specific Business Practices

The Domestic Business Context

The Importance of Diversity in Advertising

Value Conflicts in the Workforce

Summary

Activities

Discussion Ideas

Chapter 8 Cultural Influences on Context:The Educational Setting

Educational Differences

Education in Korea

Education in Japan

Education in Mexico

Multicultural Education in the United States

Approaches to Multicultural Education

Learning Styles

Language Diversity

Gender,Culture,and the Classroom

Multicultural Teaching Competencies

Classrooms of the Future:Technology as a Bridge to Culture

Summary

Activities

Discussion Ideas

Chapter 9 Cultural Influences on Context:The Health Care Setting

Explanations,Treatment,and Prevention of Illness

Culrural Variations in the Cause of Illness

Cultural Variations in the Treatment of Illness

Cultural Variations in the Prevention of Illness

Religion,Spirituality,and Health Care

Gender Roles and Health Care

Male Dominance in the Health Care Setting

Female Purity and Modesty

Pregnancy and Childbirth

The United States:Health Care in a Diverse Patient Population

Self-Disclosure

Language Barriers

Nonverbal Messages

Formality

Improving the Multicultural Health Care Interaction

Summary

Activities

Discussion Ideas

Part Ⅳ Knowledge into Action

Chapter 10 Accepting Differences and Appreciating Similarities:A Point of View

A Philosophy of Change

The Brain Is an Open System

We Have Free Choice

Potential Problems in Intercultural Communication

Seeking Similarities

Uncertainty Reduction

Diversity of Communication Purposes

Stereotyping and Prejudice

Power

Culture Shock

Ethnocentrism

Improving Intercultural Communication

Know Yourself

Consider the Physical and Human Settings

Seek to Understand Diverse Message Systems

Develop Empathy

Encourage Feedback

Learn About Cultural Adaptation

Ethical Considerations

A Definition of Ethics

Guidelines for an Intercultural Ethic

Summary

Activities

Discussion Ideas

Notes

Index

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