Grade Ⅰ（Preliminary）

初级

第一单元　打招呼及送行

第二单元　询问公共场所

第三单元　请客人等候以及提供帮助

第四单元　打电话

第五单元　祝贺及感谢

第六单元　要求及投诉

第七单元　同情与关心

第八单元　爱好与满意

第九单元　前厅

第十单元　房务

第十一单元　餐饮

第十二单元　在银行

第一部分　银行开户

第二部分　询问存款

第三部分　询问储蓄

第四部分　要求兑换钱

第十三单元　在海关

第一部分　在海关

第二部分　有东西要报关吗

第四部分　办理海关手续

第三部分　为电脑缴税

第十四单元　在邮局

第一部分　寄信

第二部分　寄信

第三部分　寄包裹

第四部分　寄钱

第十五单元　在医院

第一部分　看医生

第二部分　犯胃病

第三部分　与医生约诊

第四部分　买药

第一部分　在飞机上

第十六单元　旅行

第二部分　乘火车旅行

第三部分　乘公共汽车旅行

第四部分　乘出租汽车

第十七单元　电信

第一部分　打长途电话

第二部分　国际互联网

第三部分　谈论电信

第四部分　电子商务

English Test at Preliminary Level

Part One Meeting the Guest

Unit One At the Airport

Part Two Recognizing a Tour Group

Grade Ⅱ（Intermediate）

中级

初级英语试卷

Front Office

Part Three A Brief Welcome Speech

Unit Two Room Reservations

Part One Accepting Reservations

Part Two Fully Booked

Part Three　Canceling a Reservation

Part One　Greeting a Guest on Arrival

Part Two　Introducing Hotel Facilities

Unit Three Bellman

Part Three　Baggage Delivery

Part Four　Hiring a Taxi

Unit Four Reception and Check-in

Part One Checking in a Guest with Reservation

Part Two Checking in a Walk-in Guest

Part Three　Changing a Room

Part Four Extending the Stay

Unit Five At　the Information Desk

Part One Asking the Way

Part Two Arranging　a Tour　Bus

Part Three　City Tour

Part Four　Leaving a Message

Unit Six Sales Promotions

Part One Talking about Hotel Reservations

Part Two Negotiating on Terms

Part Three Persuasive Talks

Unit Seven Public Relations

Part One Soliciting Comments and Suggestions

Part Two Arranging a News Conference

Part Three Invitation and Replies

Part Two A Miscalculation

Part One Checking Out

Unit Eight Front Cashier

Part Three Foreign Currency Exchange

Unit Nine Business Center

Part One Booking Air Tickets

Part Two Sending a Fax

Part Three Sending E-mails

Part Four Explaining Time Differences

Part Five Asking for An Interpreter

Unit Ten Operator

Part One A Call from Outside

Part Two Making a Collect Call

Part Three Wake-up Call Service

Unit Eleven Floor Attendant

Part One Showing a Guest to the Room

Part Two Explaining Room Facilities

Housekeeping

Part Three Valuables Deposit

Unit Twelve Chamber Service

Part One Making up the Room

Part Two The Turn-down Service

Part Three Bringing Something on Request

Part One Demanding Laundry Service

Part Two Special Instructions

Unit Thirteen Laundry Service

Part Three Suggesting Express Laundry Service

Unit Fourteen Miscellaneous Services

Part One Shopping for Guests

Part Two Baby-sitting Service

Part Three Room Service

Part Four Repairing the TV Set

Unit Fifteen Dealing with Emergencies

Part One Guest Injured

Part Two A Sick Guest

Part Three A Small Fire

Part Two Banquet Reservations

Part One Booking Seats

Unit Sixteen Reservations

Food Beverage

Part Three Reserving a Meeting Room

Unit Seventeen Seating Guests

Part One Seating the Guest without a Reservation

Part Two Seating the Guest with a Reservation

Unit Eighteen Chinese Food Service

Part One Chinese Food

Part Two Chinese Restaurant Service

Part Three Ordering Drinks

Part Four Serving the Dishes

Part One At Dinner Time

Unit Nineteen In the Coffee Shop

Part Two A Buffet Breakfast

Part Three A Continental Breakfast

Part Four An American Breakfast

Unit Twenty At the Bar

Part One Chinese Liquors and Wines

Part Two Mixing Cocktail

Unit Twenty-one Room Service

Part One Ordering Room Service

Part Two Sending the Room Service Order

Part Two Paying by Credit Card

Unit Twenty-two Ways of Paying

Part One Signing the Bill

Part Three Explaining the Bill

Part Four Explaining the Credit Limit

Unit Twenty-three Guest Complaints

Part One Changing a Dish

Part Two Complaining about the Dishes

Unit Twenty-four A Birthday Party

Shopping

Unit Twenty-five At the Textile and Knitwear Counter

Part One Buying Chinese Silk Fabrics

Part Two Buying T-shirts

Part Three Fashion

Unit Twenty-six At the Jewelry and Crafts Counter

Part One Recommending Traditional Chinese Crafts

Part Two Jewelry

Part Three Recommending Typical Chinese Toys

Unit Twenty-seven At the Medicine and Foodstuff Department

Part One Chinese Tea

Part Two Chinese Medicine and Tonics

Part Three Chinese Local Flavor Food

Unit Twenty-eight At the Chinese Arts and Stationery Department

Part One Chinese Seal Cutting,Calligraphy and Paintings

Part Two The Four Treasures of Study

Part Three Packaging and Shipping

Health and Recreation

Unit Twenty-nine At the Health Center

Part One Talking about Health Club Facilities

part Two Sauna

Part Three At the Indoor Swimming Pool

Unit Thirty In the Beauty Salon

Part One At the Barber's

Part Two A Permanent Wave

Part One At the Ball Room

Unit Thirty-one Recreation

Part Two Karaoke Bar

Part Three Mahjong

Part Four Bowling

English Test at Intermediate Level

Appendix Ⅰ useful English Abbreviations For Hotels

附录Ⅰ 饭店工作部分英语常用缩略语

Appendix Ⅱ 180 Useful Sentences For Fotels

附录Ⅱ 饭店工作常用英语180句

Appendix Ⅲ Key to Listening Exercises(Tape Script)

附录Ⅲ 听力练习答案（录音文字材料）

参考书目