Chapter One Business Activities第一章 商业活动

1．Making an Inquiry about Silver Spoons and Forks询问银匙和银叉的情况

2．Inquiry about Sports Jackets询问运动服的情况

3．Making an Inquiry about Eiderdown Quilts and Jackets询问鸭绒被和鸭绒衣情况

4．Replying to the Inquiry about Eiderdown Quilts and Jackets答复对鸭绒被和鸭绒衣的询问

5．Making an Inquiry about Carpets询问地毯情况

6．Replying to the Inquiry about Carpets答复对地毯的询问

7．Phone Call Asking about Ordering Shoes电话询问订购鞋的问题

8．Phone Call Replying to Ordering Shoes电话答复订购鞋的问题

9．Making an Inquiry about Micro-eletronic Components询问订购电子元件问题

10．Making an Inquiry about Delivery询问交货情况

11．Asking about Shipment询问运货情况

12．Asking about Container Service询问集装箱服务情况

13．Making an Inquiry about the Shortage of Goods in Transit询问货物在运输中短缺情况

14．Ordering Moonlight Cloth订购“月光”牌窗帘布

15．Ordering Longquan Swords订购龙泉宝剑

16．Cancelling the Order of Cement取消水泥订购

17．Purchasing Automatic Fire Alarm System购买自动火灾警报器

18．Purchasing Bed Articles购买床上用品

19．Complaining of Concerning Goods not to Sample Standard抱怨货物和样品不符

20．Recalling the Exported Canned Mushrooms回收出口罐头蘑菇

21．Requesting a Replacement of Damaged Goods要求更换受损货物

22．Promising a Replacement of Damaged Goods答应更换受损货物

23．Complaining of Bad Service抱怨服务不良

24．Complaining of Delayed Delivery抱怨延迟交货

25．Educating Customers about Unavoidable Delays向顾客说明延期交货

26．Promotion of Photocopiers推销复印机

27．Recommending Moonlight Cloth for Window Curtains推荐“月光”牌窗帘布

28．Recommending Air-conditioners推荐空调器

29．Recommending Canned Vegetables推荐罐头蔬菜

30．Recommending Rugs and Carpets推荐地毯

31．Exporting Irrigation Equipment to Kuwait向科威特出口灌溉设备

32．Supplying Synthetic Waterproof Material供应合成防水材料

33．Suggesting Selling Tractors to Tanzania建议向坦桑尼亚出售拖拉机

34．Suggesting Buying a Restaurant建议购买一餐馆

35．Suggesting Special Terms to a Retailer建议给一零售商特殊条件

36．Suggesting the Establishment of Business Relations建议建立贸易关系

37．Suggesting an Ad in Garment建议在《服装》杂志上刊登广告

38．More Calls to Promote Sales多联系以促销

39．Reorganizing the Store Departments调整柜台布局

40．Expanding Our Business扩展业务

41．Establishing a New Business in Vancouver在温哥华建立新事业

42．Assessing the Investment Potential of the Green Pine Zone Development评估青松开发区的投资潜力

43．Production according to Buyers'Requirement按用户要求进行生产

44．Improving Sales District调整销售地区

45．Closing the Hardware Line and Retraining the Hardware Personnel关闭五金部、重新训练其人员

46．Business Decline and Steps for Improvement生意萧条及改进措施

47．Group 6 Sales Record某项生意记录

48．Adjusting Trade Volume调整贸易量

49．Improving Our Stand at the Shenzhen Exhibition改进在深圳展览会的展台

50．Establishing Trade Relations（1）建立贸易关系（1）

51．Establishing Trade Relations（2）建立贸易关系（2）

52．New Pricing新定价

53．Increasing Prices提高价格

54．Quoting for All Wool Sweaters羊毛衫报价（报盘）

55．Quoting for Seladon Wares青瓷报价（报盘）

56．Quoting for Jinhua Hams金华火腿报价（报盘）

57．Prices of Canned Vegetables Readjusted罐头蔬菜已调价

58．Toys at a Special Discount玩具特别折扣

59．Special Allowance for Air-conditioners空调器特别折扣

60．About Discount谈折扣

61．Discontinuing a Business and a Closing-down Sale停业而减价销售

62．Phone Call about Prices Being Too High电话谈价格过高

63．Price and Payment价格及付款

64．Phone Call about Slippers and Prices电话询问绣花鞋及价格

65．Sending Price Lists and Samples of Bed Articles邮寄床上用品价格单及样品

66．The Method of Payment and Shipment付款方式及运货问题

67．Requesting Credit Extension to Sea Gull Company海鸥公司要求延期付款

68．Making an Inquiry about the Method of Payment询问付款方式

69．Requesting Payment of Account索款

70．Explaining the Delay in Payment解释欠款原因

71．Asking about Insurance询问保险事宜

72．Making an Inquiry about General Position and Reliability调查对方信用情况

73．Replying to the Inquiry about General Position and Reliability（1）答复信用调查（1）

74．Replying to the Inquiry about General Position and Reliability（2）答复信用调查（2）

Chapter Two Office Affairs第二章 办公室事务

75．Notice of Attending a Trade Conference通知参加贸易会议

76．Marketing Meeting on the Sales of Embroidered Slippers绣花拖鞋销售会通告

77．Retirement of a Partner合伙人退出

78．Admission of a New Partner吸收新成员

79．Condolences on the Death of Our Chairman总经理去世

80．Smith's Visit about Leather Seat Belts史密斯来访以了解坐椅皮带情况

81．Postponement of Mr.Wilson's Visit威尔逊先生访问推迟

82．Arrangement for the Visit of American Businessmen安排接待美国商业访问团

83．Venue for the National Day Party国庆宴会地点事宜

84．Trip to Technifair,March 22～33参加技术展销会

85．Housing Allocation Policy住房分配政策

86．Clarification of the Smoking Policy澄清禁烟原则

87．Policy on Public Disclosures关于保密原则

88．Plans to Improve Employee Incentives调动员工积极性的计划

89．Water Pollution水污染

90．Renovations of the Company's Premises公司房屋的维修翻新

91．Answering the Telephone接电话事宜

92．Attitudes and Impressions during Visitations对来客访问时的态度及印象

93．Summer Leave夏季休假

94．Review of Plant Facilities and Recommendations察看工厂设施及建议

95．Improving Work Relations改进同事关系

96．Chlorine Gas Seepage氯气渗漏

97．A Superb April Seventh Company Picnic一次成功的公司野餐

98．Furnishing a New Office为新办公室配置家具

Chapter Three Personnel第三章 人事

99．A New Appointment新任命

100．Accepting a New Appointment接受新任命

101．Change of General Manager更换总经理

102．Profile for Sale Associates招收销售助理条件

103．Casual Leave of Absence请事假

104．Extention of Leave of Absence延长事假

105．Hiring Temps雇佣临时工

106．Replying to the Request of Hiring Temps回复雇临时工的要求

107．English Training Course英语培训班事宜

108．Requesting Leave for English Study要求离职进修英语

109．Granting a Request for Leave for English Study同意离职进修英语

110．Loaning an Interpreter借调翻译

111．Work Transfer调动工作

112．Terminating Engagement（1）辞职

113．Terminating Engagement（2）辞退

114．Terminating Engagement（3）辞退

115．Resignation辞职

116．Requesting Wage Increase要求加薪

117．Introducing a Person Seeking Employment介绍求职人

118．Recruiting Part-time Salespeople招收业余售货员

119．Violating Company's Rules and Regulations违犯公司规章制度

120．Resignation of Andrew Zhang and Disciplinary Action安德鲁·张离职及对其纪律制裁

Chapter Four Social Activities第四章 社交活动

121．Informal Dinner Invitation聚餐邀请

122．Cancelling an Informal Dinner Invitation取消聚餐邀请

123．Acknowledgement of an Informal Dinner Invitation接受聚餐邀请

124．Regret of an Informal Dinner Invitation辞谢聚餐邀请

125．Informal Cocktail Party Invitation非正式鸡尾酒会邀请

126．Informal Afternoon Tea Invitation午后茶点邀请

127．Informal Dance Invitation非正式舞会邀请

128．Informal Wedding Invitation婚礼邀请

129．Informal Wedding Anniversary Invitation结婚周年纪念邀请

131．Congratulations on Marriage祝贺结婚

130．Congratulations on an Engagement祝贺订婚

132．Congratulations on a Birthday祝贺生日

133．Congratulations on Promotion祝贺提升

134．Congratulations on Your Selection as One of the Ten Outstanding Engineers of Zhejiang Province祝贺某人当选为浙江省十大杰出工程师

135．Congratulations on Graduation祝贺毕业

136．Condolence吊唁

137．Introduction推荐朋友

Appendixes附录 常见商业英语词汇及缩写

Bibliography主要参考书目