Chapter Ⅰ Layout of a Business Letter

Chapter Ⅱ Establishment of Business Relations

Chapter Ⅲ Enquiries,Offers,Counter-offers and Acceptances

Chapter Ⅳ Sending a Proforma Invoice

Chapter Ⅴ Modes of Modern Communications

Chapter Ⅵ Sales Promotion

Chapter Ⅶ Terms of Payment

Chapter Ⅷ Packing

Chapter Ⅸ Insurance

Chapter Ⅹ Shipment

Appendix Ⅰ Useful Expressions in Starting a Letter

Appendix Ⅱ Useful Expressions in Ending a Letter

Appendix Ⅲ Frequently Used Country and Area Codes

Appendix Ⅳ Commonly Used Telex Abbreviations