CHAPTER 1 Motivating the Workforce

Enter the World of Business Mars Incorporated：Where Employees Love to Work

Introduction

Nature of Human Relations

Historical Perspectives on Employee Motivation

Classical Theory of Motivation

The Hawthorne Studies

Theories of Employee Motivation

Maslow’s Hierarchy of Needs

Herzberg’s Two-Factor Theory

McGregor’s Theory X and Theory Y

Theory Z

Equity Theory

Expectancy Theory

Strategies for Motivating Employees

Behavior Modification

Job Design

Importance of Motivational Strategies

So You Think You May Be Good at Motivating a Workforce

Review Your Understanding

Revisit the World of Business

Learn the Terms

Check Your Progress

Get Involved

Build Your Skills:Motivating

Solve the Dilemma:Motivating to Win

Build Your Business Plan:Motivating the Workforce

See for Yourself Videocase：The Container Store’ s Secret to Success:Employee Satisfaction

Team Exercise

CHAPTER 2 Organization， Teamwork， and Communication

Enter the World of Business CarMax Uses Decentralized Structure to Support Teamwork

Introduction

Organizational Culture

Developing Organizational Structure

Assigning Tasks

Specialization

Departmentalization

Assigning Responsibility

Delegation of Authority

Degree of Centralization

Span of Management

Organizational Layers

Forms of Organizational Structure

Line Structure

Line-and-Staff Structure

Multidivisional Structure

Matrix Structure

The Role of Groups and Teams in Organizations

Committees

Task Forces

Teams

Communicating in Organizations

Formal Communication

Informal Communication Channels

Monitoring Communications

Improving Communication Effectiveness

So You Want a Job in Managing Organizational Culture， Teamwork， and Communication

Review Your Understanding

Revisit the World of Business

Learn the Terms

Check Your Progress

Get Involved

Build Your Skills: Teamwork

Solve the Dilemma: Quest Star in Transition

Build Your Business Plan: Organization， Teamwork， and Communication

See for Yourself Videocase: Zappos Creates Organizational Structure and Culture with Teams

Team Exercise

CHAPTER 3 Managing Human Resources

Enter the World of Business The Recruitment Process of Cirque du Soleil

Introduction

The Nature of Human Resources Management

Planning for Human Resources Needs

Recruiting and Selecting New Employees

Recruiting

Selection

Legal Issues in Recruiting and Selecting

Developing the Workforce

Training and Development

Assessing Performance

Turnover

Compensating the Workforce

Financial Compensation

Benefi ts

Managing Unionized Employees

Collective Bargaining

Resolving Disputes

The importance of Workforce Diversity

The Characteristics of Diversity

Why Is Diversity Important？

The Benefi ts of Workforce Diversity

Affirmative Action

Trends in Management of the Workforce

So You Want to Work in Human Resources

Review Your Understanding

Revisit the World of Business

Learn the Terms

Check Your Progress

Get Involved

Build Your Skills: Appreciating and Valuing Diversity

Solve the Dilemma: Morale among the Survivors

Build Your Business Plan: Managing Human Resources

See for Yourself Videocase: The Importance of Hollywood Labor Unions

Team Exercise

Appendix Personal Career Plan

Notes

Glossary

Photo Credits