PART Ⅰ LEAD-IN OF BUSINESS LETTER WRITING

UNIT 1 Fundamentals of Business Letter Writing

PART Ⅱ IMPORTANT BUSINESS PROCEDURES

UNIT 2 Establishment of Business Relations

UNIT 3 Making Status Enquiries

UNIT 4 Making Inquiries

UNIT 5 Quotations and Offers

UNIT 6 Making Counter-Offers

UNIT 7 Placing Orders

UNIT 8 Sales Promotion

PART Ⅲ MAIN BUSINESS CLAUSES

UNIT 9 Payment Terms

UNIT 10 Establishment and Amendment of L/C

UNIT 11 Packing and Markings

UNIT 12 Shipment of Goods

UNIT 13 Complaints and Claims

PART Ⅳ OTHER BUSINESS LETTER WRITING

UNIT 14 Other Forms of Business Letters

UNIT 15 International Business Agreement and Contract

UNIT 16 Situational Letter-Writing

APPENDIX Ⅰ Modes of Trade，Products，Relevant Organizations and Titles

APPENDIX Ⅱ Trade Terms，Currencies，Price，Settlement and Insurance

APPENDIX Ⅲ Quality，Weight，Measurement，Packing，Marking，Transportation，Documents and Ports

APPENDIX Ⅳ Contract，Business Negotiation，Inspection，Claim and Arbitration

APPENDIX Ⅴ Simplified Words/Phrases and Abbreviations

BIBLIOGRAPHY