Unit 1 Taking room reservations

Goals

Warm-up

Part Ⅰ Taking a reservation

Part Ⅱ Confirming

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional Words and expressions

Part Ⅵ Listening scripts

Unit 2 Check-in

Goals

Warm-up

Part Ⅰ Checking into a hotel

Part Ⅱ I am traveling with a lot of jewelry

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 3 Talking about hotel facilities

Goals

Warm-up

Part Ⅰ Could you tell me about the facilities in the hotel

Part Ⅱ Facilities about your hotel

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 4 Giving directions inside the hotel

Goals

Warm-up

Part Ⅰ Excuse me,where is the fitness center

Part Ⅱ The exchange bureau is in the basement

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening script

Unit 5 Giving directions outside the hotel

Goals

Warm-up

Part Ⅰ I'd like to go shopping

Part Ⅱ I'd like to travel in the city

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 6 Tour recommendation

Goals

Warm-up

Part Ⅰ Could you recommend some itineraries for me

PartⅡ I'd like to visit something typically Chinese

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 7 In the restaurant

Goals

Warm-up

Part Ⅰ Do you have a reservation

Part Ⅱ Welcome to Bird-nestle Restaurant

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 8 Introducing dishes

Goals

Warm-up

Part Ⅰ Would you prefer something light or strong

Part Ⅱ Introducing dishes

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 9 In the bar

Goals

Warm-up

Part Ⅰ Welcome to Energy

Part Ⅱ Would you care for something to drink

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 10 Business center facilities

Goals

Warm-up

Part Ⅰ Can you tell me about your facilities in the business center

Part Ⅱ Can you introduce me your conference facilities

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 11 Room service

Goals

Warm-up

Part Ⅰ Can I order something from the kitchen

Part Ⅱ Could you bring up a couple of meals

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 12 Handling complaints

Goals

Warm-up

Part Ⅰ What's going on down there

Part Ⅱ There is something wrong with the air-conditioner

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 13 Handling problems

Goals

Warm-up

Part Ⅰ My room hasn't been cleaned

Part Ⅱ I promise what occurred to you will never repeat

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 14 Paying bills

Goals

Warm-up

Part Ⅰ Could l have the bill,please

Part Ⅱ How would you like to make payment

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional word and expressions

Part Ⅵ Listening scripts

Unit 15 Handling payment queries

Goals

Warm-up

Part Ⅰ I think there is a mistake

Part Ⅱ This number is ridiculous

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 16 Job application

Goals

Warm-up

Part Ⅰ Writing your cover letter

Part Ⅱ Thank you for coming in to register with the agency

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional word and expressions

Part Ⅵ Listening scripts

Unit 17 Job interviewing

Goals

Warm-up

Part Ⅰ Presenting yourself at an interview

Part Ⅱ Do you have any questions about us

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional Word and expressions

Part Ⅵ Listening scripts

Unit 18 Health and entertainment

Goals

Warm-up

Part Ⅰ Where can I find this kind of place in your hotel

Part Ⅱ Is there a KTV in your hotel

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 19 Sales and marketing

Goals

Warm-up

Part Ⅰ I'd like to talk to you about booking

Part Ⅱ I hope you can offer us the lowest price

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Unit 20 Emergencies

Goals

Warm-up

Part Ⅰ My son is having a high fever

Part Ⅱ I have been vomiting all the morning

Part Ⅲ Grammar focus

Part Ⅳ Activities

Part Ⅴ Additional words and expressions

Part Ⅵ Listening scripts

Appendix

Exercises

参考答案