Part 1 Work Procedures of Guide Service

Unit 1 Pick-up Service

Lesson 1 Meeting at the Airport

Lesson 2 Welcome Speech

Lesson 3 On the Way to the Hotel

Unit 2 Check-in Service

Lesson 1 Accommodation

Lesson 2 Guest Registration

Unit 3 Tour Service

Lesson 1 On the Way to the Scenic Spot

Lesson 2 Scenic Spot Introduction

Lesson 3 Returning Service

Unit 4 Additional Services

Lesson 1 Shopping

Lesson 2 Food Service

Lesson 3 Entertainments

Unit 5 Seeing Off

Lesson 1 Checking Out Service

Lesson 2 Departure Service

Part 2 Handling of Tourists'Special Requests

Unit 6 Handling of Special Requests

Lesson 1 Handling of Special Requests in Accommodation

Lesson 2 Handling of Special Requests for Diet

Lesson 3 Handling of Special Requests for Shopping

Lesson 4 Handling of Special Requests for Entertainment

Unit 7 Handling of Other Special Requests

Lesson 1 Handling of Special Requests to Visit Relatives and Friends

Lesson 2 Handling of Special Requests to Ask Relatives to Join Tour

Lesson 3 Handling of Special Requests to Quit Travel

Lesson 4 Handling of Special Requests to Extend Travel Time

Part 3 Dealing with Problems and Accidents

Unit 8 Handling Lost Items

Lesson 1 Lost Papers

Lesson 2 Lost luggage

Lesson 3 Lost Money

Unit 9 Being Sick

Lesson 1 Handling of Tourists'Common Illnesses

Lesson 2 Handling of Tourists'Critical Illnesses

Unit 10 Travel Security Services

Lesson 1 Traffic Accident

Lesson 2 Fire Accident

Lesson 3 Food Poisoning

Part 4 Tour Guide Speech

Unit 11 A Speech on Palace Museum—Beijing Palace Museum

Unit 12 A Speech on Mausoleum—The Museum of Terracotta Warriors and Horses

Unit 13 A Speech on Gardening—The Humble Administrator's Garden

Unit 14 A Speech on Temple—Shaolin Temple

Unit 15 A Speech on History Museum—Shaanxi History Museum

Unit 16 A Speech on Mountains—Mount Huangshan

Unit 17 A Speech on Water Scenery—the Three Gorges of Yangtze River

Unit 18 A Speech on Natural Reserves—Wolong Nature Reserve

Unit 19 A Speech on Climate—Climate in China

附录

附录A 旅游标志的专门用语

附录B 著名旅游景点名称的英语表达

附录C 各地旅行社（Travel Service）名称英语表达

参考文献