PART Ⅰ Foundation Concepts

1 Basic Concepts and Tools

Introduction

Part I Overview

CASE-I-I:Mrs,Fields Cookies

2 Introduction to Organization Structure

Introduction

Central Concepts of Organization Structure

Organization Structure: Basic Forms

Evolution of Organization Forms

CASE 2-1: Appex Corporation

CASE 2-2: Hill,Holliday,Connors,Cosmopulos,Inc.Advertishing（A）

CASE 2-3:Jacobs Suchard: Reorganizing for 1992

READING 2-1: The Coming of the New Organization

3 Introduction to Control Systems

Chapter Overview

Management Control: Definition and Concepts

What Is a Management Control System?

How Are Control Systems Designed?

Issues in Management Control Systems

CASE 3-1: Controls at the Sands Hotel and Casino

CASE 3-2: Crompton Greaves Ltd.

CASE 3-3: Compaq Computer Corporation

4 Introduction to IT Architecture

Introduction

The Need for an IT Architecture

IT Architecture: Basic Building Blocks

Technology Generations

Developing an IT Architecture

CASE 4-1: Air Products and Chemicals, Inc.: Project ICON（A）

CASE 4-2: Symantec

PART Ⅱ IT and the Organization

5 IT and the Individual

Introduction

IT and Changing Work

IT and Employee Privacy

CASE 5-1: The Internal Revenue Service: Automated Collection System

CASE 5-2: The Incident at Waco Manufacturing

READING 5-1: Informate the Enterprise: An Agenda for the Twenty-First Century

CASE 5-3: Otis Elevator: Managing the Service Force

IT and the Individual: Ethical Concerns

6 IT in Organizations

Introduction

IT Eras

Stages Theory of IT Adoption and Organizational Learning

IT-Driven Changes in Organizational Structure

IT in the 1990s

READING 6-1: No Excuses Management

CASE 6-1: Allen-Bradley s ICCG: Repositioning for the 1990s

CASE 6-2: Phillips 66 Company: Executive Information System

CASE 6-3: Connor Formed Metal Products

7 IT between Organizations: Interorganizational Systems

Introduction

Motivations for IOS

Issues for IOS Hosts and Participants

IOS in the Future

CASE 7-1: Lithonia Lighting

CASE 7-2: Hong Kong TradeLink: News from the Second City

CASE 7-3: Singapore Leadership: A Tale of One City

CASE 7-4: Singapore TradeNet（A）: A Tale of One City

CASE 7-5: Singapore TradeNet（B）: The Tale Continues

PART Ⅲ: Toward the 21st Century

8 IT and Business Transformation

Introduction

The Goal: Organizational Effectiveness

Determining the Degree of Required Change

The Tools: The Role of IT in Business Transformation

Business Process Reengineering: A Path to Business Transformation

Sustaining IT Innovation

CASE 8-1: Safeway Manufacturing Division: The Manufacturing Control System（MCS）（A）

CASE 8-2: Capital Holding Corporation-Reengineering the Direct Response Group

9 Information Technology and Tomorrow s Manager

Introduction

Emerging Technologies and the Challenge of Change

CASE 9-1: KPMG Peat Marwick: The Shadow Partner

READING 9-1: Information Technology and Tomorrow s Manager