UNIT 1 As a Freshman in Workplace刚刚走入社会

1．Interview面试

2．Self Introduction自我介绍

3．First Time Meeting初次见面

4．Finding Topics找话题

5．Starting a New Job刚到新单位

UNIT 2 For Office Courtesy办公室应对技巧

6．Asking for Help from Colleagues请同事帮忙

7．Assigning Job指派工作

8．Asking About Schedule询问工作进度

9．Meeting Notification通知开会

10．Pointing out Mistake指出错误

11．Asking a Day Off by Phone打电话请假

UNIT 3 Communication and Negotiation沟通与协调

12．Making Proposals to Superrisor向上司提出建议

13．Instructing New Colleagues指导新来的同事

14．Encouraging Subordinates激励下属

15．Asking for a Raise要求加薪

16．Resignation提出辞呈

UNIT 4 In Reception接待来访

17．Receiving Customers接待来访客户

18．The Person Be Contacted Being Away受访者不在时

19．Guiding the Visitors to See the Person带来访者去见受访者

20．Asking the Visitor to Wait for While请来访者稍候

21．First Time Meeting初次相识

UNIT 5 The Visitors客户来访

22．Product Introduction介绍公司产品

23．Introducing Colleagues介绍同事

24．Introducing Supervisors介绍上司

25．See Customers Off送客

UNIT 6 Business Appointment商务约会

26．Request a Visit请求拜访

27．Set an Appointment Time约定拜访时间

28．Informing Other Party that You ll Be Late告知约会迟到

29．Changing Appointment Time变更约会时间

30．Visit Without Making an Appointment未事先约定的来访

UNIT 7 Receiving Foreign Customers接待国外客户

31．Introducing Company介绍公司

32．Visiting Factory参观工厂

33．Inviting Customer for Dinner招待用餐

34．Treating Customer with Tour招待旅游

35．Treating Customer with Snack茶点招待

UNIT 8 Receiving Phone Call接电话

36．Receiving Phone Call接电话

37．Transferring Phone Call转接电话

38．International Call国际电话

39．Take and Forward Message记下和传达留言

40．Leave Message on Recording Machine录音电话上留言

UNIT 9 Presentation Skill工作报告技巧

41．Foreword开场白

42．Goal Explanation目标说明

43．Proposal Explanation提案说明

44．Proposal Discussion议案讨论

45．Summarizing Conclusion会议总结

UNIT 10 Business Interaction商务上的互动

46．Inquiries询问

47．Promotion推销

48．Talking About a Product s Benefits强调商品竞争力

49．Quotation Negotiation报价及议价

50．Presuasion Reminders督促对方下决心

51．Small Talk During Negotiation商谈期间的闲聊

UNIT 11 Meeting会议

52．Greetings and Speeches致辞

53．Make a Report报告工作

54．Sales Review业务检讨

55．Entraordinary Motion临时动议

56．Conclusion结论

UNIT 12 Handling Complaints纠纷处理

57．Delayed Product Delivery交货延迟

58．Product Defects产品瑕疵

59．Requesting Compensation要求赔偿

60．Customer Service Complaint客户服务抱怨

UNIT 13 Negotiation谈判

61．Counter Offer提出条件

62．Bottom Line Inquiry探询对方底限

63．Reestablishing Conditions重定条件

64．Contract Signing签订合同

65．Payment Terms付款条件

UNIT 14 Price Negotiation议价谈判

66．Price Handling应付杀价

67．Final Bidding最后的出价

68．Asking for Customer s Agreement让客户认同

UNIT 15 Taking an Order接订单

69．Receiving on Order接受订单

70．Shortage Notice通知缺货

71．Product Damage货物损坏

72．Receivable Bills账款催收

UNIT 16 Purchasing采购

73．Requesting Samples索取样品

74．Product Packaging产品包装

75．Placing Orders下订单

76．Orders Push催货

UNIT 17 International Exhibition参加国际商展

77．Drawing Customers招呼客户

78．Introducing Products介绍商品

79．Asking for a Trial Order请客户下试用订单

80．Inviting Customers to Visit the Booth联络客户亲临摊位

81．Approaching Buyers拜访买家

UNIT 18 Overseas Sales Review海外商务考察

82．Flight Reservation预订机位

83．Booking a Hotel预订饭店

84．Making on Appointment约定拜访时间

85．Visting拜访

86．Talking About Sales Marketing Information交换市场信息

87．Calling Back the Office给公司回电话