Module One Everyday Communication

Unit 1 Introduction and Greetings

Unit 2 Interview

Unit 3 Office Talks

Unit 4 Business Meeting

Module Two Business Communication

Unit 5 Phone calls

Unit 6 Business Trip

Unit 7 Business Reception

Module Three Business Procedure

Unit 8 Inquiries and Offers

Unit 9 Contract and Payment

Unit 10 Packing

Unit 11 Shipment

Module Four Business Related Topics

Unit 12 Marketing

Unit 13 Complaints and Claims

Unit 14 Public Relations

Key to the Exercises

Useful Business English Words and Phrases

Useful Sentences

References