Project One Applying for a Job to a Travel Agency

Task 1 Getting Prepared for Job-Seeking

Task 2 Job Interviews

Project Two Getting to Know the Travel Agency

Task 1 Getting Familiar with the Travel Agency

Task 2 Knowing Personal Job Responsibility

Project Three Dealing with Consultation

Task 1 Consultation over Phone

Task 2 Face to Face Consultation

Project Four Preparing Before Departing

Task 1 Visitors'Must-Know

Task 2 Checking

Project Five Making Reservations

Task 1 Booking Rooms

Task 2 Booking Tables

Project Six Sightseeing

Task 1 Introduction of Scenic Spots

Task 2 Shopping

Project Seven Dealing with Emergencies

Task 1 Emergencies in Domestic Tours

Task 2 Emergencies in International Tours

Project Eight Handling Complaints

Task 1 Making Complaints about Services

Task 2 Solving Complaints

Answers