Unit 1 Tourism Industry

Unit 2 Travel Agency

Unit 3 Tourist

Unit 4 Tour Guide

Unit 5 Internet Tourism

Unit 6 Transportation

Unit 7 Accommodation

Unit 8 Sightseeing

Unit 9 Sightseeing

Unit 10 Food Services

Unit 11 Shopping

Unit 12 Recreational Activities

Unit 13 Dealing with Emergencies

Unit 14 Handling Complaints

Key to the Exercises