Unit 1 Giving Travel Information

Unit 2 At the Airport

Unit 3 Local Tour Guide Service

Unit 4 Shopping

Unit 5 Entertainment

Unit 6 Handling Problems and Emergencies

Unit 7 Room Reservation

Unit 8 Reception Service

Unit 9 In-house Service

Unit 10 Check-out Service

Unit 11 A La Carte

Unit 12 In Chinese Restaurant

Vocabulary

参考文献