Chapter 1 General Introduction

Section 1 Business Knowledge业务知识

1.1 Structure and Layout of a Business Letter

1.2 Language Requirements

1.3 Envelop Addressing

Section 2 Specimen Letters样函

1.4 Block Style平头式／齐头式

1.5 Indented Style缩进式／缩格式

1.6 Semi Block Style with Indented Paragraphs混合式

1.7 Modified Block Style改良齐头式

Section 3 Supplements知识补充

Chapter 2 Establishing Business Relations

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 3 Enquiries询盘

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 4 Offers

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 5 Counter-Offers

Section 1 Business Knowledge业务知识

Section2 SpecimenLetters样函

Section 3 Supplements知识补充

Chapter 6 Conclusion of Business

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 7 Terms of Payment

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 8 Establishment of L/C and Amendment

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 9 Packing，Shipping Marks and Shipment

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 10 Insurance

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 11 Complaints and Claims

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 12 Eleven Agency

Section 1 BusinessKnowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

Chapter 13 International Trade Forms

Section 1 Business Knowledge业务知识

Section 2 Specimen Letters样函

Section 3 Supplements知识补充

参考文献