Section 1 Front Office Service

Unit 1 Concierge Service

Unit 2 Reservation

Unit 3 Check-in

Unit 4 Check-out

Unit 5 Operator Service

Unit 6 Business Center

Section 2 Housekeeping Service

Unit 1 Room Cleaning

Unit 2 Laundry Service

Unit 3 Maintenance Service

Unit 4 Handling Complaints

Section 3 Food＆Beverage Service

Unit 1 Making a Reservation

Unit 2 Receiving the Guest

Unit 3 Taking Order

Unit 4 Serving the Food

Unit 5 Paying the Bill

Unit 6 Chinese Dishes

Unit 7 Western Dishes

Unit 8 Bar Service

Section 4 Recreation Service

Unit 1 Fitness Service

Unit 2 Swimming Pool Service

Unit 3 Ball Service

参考文献

附录