实训模块一 前厅服务Front Office

Project 1 Room Reservation

Project 2 Checking In

Project 3 Bell Service

Project 4 Information Service

Project 5 Switchboard

Project 6 Foreign Currency Exchange

Project 7 Checking Out

Project 8 Business Center

实训模块二 客房服务Housekeeping

Project 1 Cleaning Service

Project 2 Laundry Service

Project 3 Other Services

实训模块三 餐饮服务Food and Beverages

Project 1 Table Reservation

Project 2 Chinese Food

Project 3 Western Food

Project 4 Room Service

Project 5 Beverage Service

实训模块四 康乐服务Recreation Center

Project 1 Body Building Service

Project 2 Bath and Sauna

Project 3 Beauty Parlor

实训模块五 会展服务Convention and Exhibition

Project 1 Convention Service

Project 2 Exhibition Service

实训模块六 处理投诉Handling Complaints

Project Handling Complaints

参考答案Suggested Answers

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