Chapter 1 Essentials and Formats of Business Letters

Section 1 Formats of Business Letters

Section 2 Tone of Business Letters

Section 3 Advice on Business Letter Writing

Chapter 2 Note,Notice and Announcement

Section 1 Note

Section 2 Notice and Announcement

Chapter 3 Goodwill Letters

Section 1 Appreciation Letters

Section 2 Congratulation Letters

Section 3 Condolence and Sympathy Letters

Section 4 Reference Letters

Chapter 4 Invitations and Answers

Section 1 Invitation Letters

Section 2 Invitation Cards

Section 3 Acceptance or Regret

Chapter 5 Apology,Complaint and Adjustment Letters

Section 1 Apology Letters

Section 2 Complaint Letters

Section 3 Adjustment Letters

Chapter 6 Electronic Mails,Fax,Memos and Business Reports

Section 1 Electronic Mails

Section 2 Fax Communications

Section 3 Memos

Section 4 Business Reports

Chapter 7 Conference Organization

Section 1 Meeting Notice

Section 2 Agenda

Section 3 Meeting Minutes

Chapter 8 Human Resources Related Documents

Section 1 Job Advertisement

Section 2 Notification of Job Offer

Section 3 Notification of Termination

Chapter 9 Job Application Letters,Résumé and Resignation Letters

Section 1 Application Letters

Section 2 Résumé

Section 3 Resignation Letters

Chapter 10 Inquiry,Offer＆Counter-offer

Section 1 Inquiry

Section 2 Offers and Quotations

Section 3 Counter-offer

Chapter 11 Placing and Acknowledging Orders

Appendix:Introduction to Foreign Trade Terms

Bibliography

Keys for Reference