Unit 1 Introduction to Logistics

Text 1 What Is Logistics

Dialogue 1 Introduction to Logistics Company

Text 2 Activities in Logistics System

Dialogue 2 Visiting a Logistics Company

Unit 2 Customer Service

Text 1 What Is Customer Service

Dialogue 1 Delay of Delivering

Text 2 How to Improve Customer Service Level

Dialogue 2 Making a Complaint

Unit 3 Warehousing

Text 1 Warehouse Operation

Dialogue 1 Visiting a Warehouse

Text 2 Inventory Management

Dialogue 2 How Much Should I Order

Unit 4 Transportation and Distribution

Text 1 Transportation Mode

Dialogue 1 Negotiating About the Transportation Conditions

Text 2 Distribution Management

Dialogue 2 Partial Shipment and Transshipment

Unit 5 Packaging

Text 1 Introduction to Packaging

Dialogue 1 Packing of Silk Stockings

Text 2 Functions of Packaging

Dialogue 2 The Packaging of Beer

Unit 6 International Logistics

Text 1 Containerization

Dialogue 1 Talking About the Unloading Port

Text 2 Main Logistics Documents

Dialogue 2 Change the Port of Destination

Unit 7 Purchasing

Text 1 Purchasing

Dialogue 1 What Is Purchasing

Text 2 Purchasing Process

Dialogue 2 Ordering Equipment

Unit 8 The Third Party Logistics

Text 1 The Nature of the Third Party Logistics

Dialogue 1 Searching the 3PL Companies

Text 2 3PL in China

Dialogue 2 Evaluating 3PL Companies

Unit 9 Supply Chain Management

Text 1 Supply Chain Management

Dialogue 1 Developing a Supply Chain

Text 2 Developing Trends in Supply Chain Management

Dialogue 2 The Possibility of Creating a Supply Chain

Unit 10 Logistics Information Management

Text 1 The Role of Information Management

Dialogue 1 Difference between Legacy System and Present System

Text 2 Pick to Light Basics

Dialogue 2 Introduction to Supply Chain Management Information System

Appendix Ⅰ Logistics Terms

Appendix Ⅱ Reference Keys

Appendix Ⅲ International Logistics Words

Appendix Ⅳ Logistics Documents

参考文献