Chapter1 Front Desk 总服务台

1 Room Reservation 预订房间

2 Check in 登记入住

3 Telephone Service 电话接待服务

4 Customer Complaint 顾客投诉

5 Check out 结账退房

6 Receiving Guests 接待客人

7 Ticket Booking 订票服务

Chapter2 Housekeeping Service 客房服务

1 Customers into the Room 顾客入住

2 Valet Service 洗熨服务

3 Room Service 客房送餐

4 Morning Call 唤醒服务

5 Guest Room Cleaning 打扫客房

6 Special Services 特别服务

7 Equipment Maintenance 设备维修

8 Room Change 更换房间

Chapter3 Catering Services 餐饮服务

1 Reserved Seating 座位预订

2 Entertain Guests Seated 招待客人入座

3 Order Meal 点餐

4 Serve the Dishes 上菜

5 The Buffet and Fast Food 自助餐和快餐

6 Paying the Bill 结账

7 Chinese Food 中餐

8 Western Food 西餐

Chapter4 Recreation Services 娱乐服务

1 Bar Service 酒吧服务

2 Ballroom Service 舞厅服务

3 The Gym 健身馆

4 Shopping Center 购物中心

5 Beauty Skin Care 美容护肤

6 The Music Hall Service 音乐厅服务

7 Movie Theater 电影院

8 Gymnasium 体育馆

Chapter5 The Transportation 交通

1 Renting a Car 租车

2 Taxicab 出租车

3 Long-distance Bus 长途汽车

4 Airplane 飞机

5 Coach Service 公共汽车

6 Take the Subway 地铁

7 Freight-train 火车

8 Other Situations 其他情况

Chapter6 Travel Shopping 旅游购物

1 Sales Clerk 售货员

2 Buy Clothes 买衣服

3 Settle Accounts 结账

4 Lost Prospect 失物认领

5 Buy Cosmetics 买化妆品

6 Counter-bid 还价

7 Buy Jewelry 买珠宝

8 Sales 销售

Chapter7 Other Services 其他服务

1 Common Expression Statement 常用表达语句

2 Banquet Service 宴会厅服务

3 Take Delivery of Baggage Service 取送行李服务

4 Medical Treatment Service 医疗救治服务

5 Information Service 信息服务

6 Hotel Facilities 酒店设施

7 Mailing Service 邮寄服务

8 To Find and Retrieve Items 寻找与找回物品