Part Ⅰ Housekeeping Department 第一部分 客房部分

UNIT1 Reserving a Room 预订房间

UNIT2 Checking-in the Room 入住房间

UNIT3 Greeting Customers 接待顾客

UNIT4 Chamber Service 客房服务

UNIT5 Booking Tickets 订票

UNIT6 Valet Service 洗衣服务

UNIT7 Morning Call Service 唤醒服务

UNIT8 Check-out 结账退房

UNIT9 Settling the Complaints 处理投诉

Part Ⅱ Food and Beverages Department 第二部分 餐饮部分

UNIT10 Reserving a Table 订座

UNIT11 Receiving a Guest 引座

UNIT12 Taking Orders 点菜

UNIT13 Recommend the Dishes 推荐菜式

UNIT14 Choosing Dishes 选菜

UNIT15 Delivery Service 送餐服务

UNIT16 Having Western Food 点西餐

UNIT17 Having Chinese Food 吃中餐

UNIT18 Service Dishes 上菜

UNIT19 Had the Wrong Menu 上错菜

UNIT20 At a Fast-food Restaurant 吃快餐

UNIT21 At the Cafeteria 在自助餐厅

UNIT22 The Banquet 宴会

UNIT23 Breakfast Service 早餐服务

UNIT24 Dinner Service 午餐服务

UNIT25 Supper Service 晚餐服务

UNIT26 Chatting in the Meal 用餐闲谈

UNIT27 In a Bar 在酒吧

UNIT28 Drinks 饮料

UNIT29 Room Service 房间就餐服务

UNIT30 Pay a Bill 结账

UNIT31 Suggestions Criticisms 建议与批评