CONTENTS

1 INTRODUCTION

Principles of Good Communication—Consideration．

2 ENQUIRIES ＆ REPLIES

3 QUOTATIONS，FIRM OFFERS ＆ SALES LETTERS

4 ORDERS ＆ ACKNOWLEDGMENTS

5 COMPLAINT ＆ ADJUSTMENT

6 TELEGRAMS ＆ TELEXES

7 TRANSPORT

8 PAYMENT＆SETTLEMENT OF ACCOUNTS

9 AGENCY

10 JOINT VENTURE ＆ TENDER

11 LEASING ＆ CONSULTANCY(PROCESSING TRADE)

12 CONSIGNMENT，BARTER ＆ COMPENSATION TRADE

13 MISCELLANEOUS CORRESPONDENCE

APPENDIXES