1．TELEPHONE SALES (电话销售)

2．OUTSIDE SALES (室外销售)

3．PURCHASING (采购)

4．CUSTOMER SERVICE (客户服务)

5．CREDIT (信用)

6．INVENTORT CONTROL (库存控制)

7．PRODUCT MANAGEMENT (产品管理)

8．ADVERTISING (广告宣传)

9．MARKET RESEARCH (市场调研)

10．MANAGEMENT (管理)

附录

GLOSSARY (词汇)

KEY TO WRITTEN REVIEW (书面复习参考答案)

阅读材料参考译文