Contents

Unit One

Text：4th Generation Management

Auxiliary Text（1）：The First Three Generations

Auxiliary Text（2）：A Behavioral Approach

Unit Two

Text：Managers and Management

Auxiliary Text（1）：Management Functions and Roles

Auxiliary Text（2）：The Universal of Manager’s Job

Text：The Methodology of Systems Analysis

Unit Three

Auxiliary Text（1）：A Framework for System Analysis

Auxiliary Text（2）：Problem Formulation

Unit Four

Text：The Sources of Invention and Innovation

Auxiliary Text（1）：The Importance of Technological Change

Auxiliary Text（2）：The Historical Evidence

Unit Five

Text：Information Systems

Auxiliary Text（1）：The Central Tracing Agency of the International Committee of the Red Cross

Auxiliary Text（2）：A Specific Example

Text：Applications of Expert Systems to Services

Unit Six

Auxiliary Text（1）：An Expert System Application for Decision Support in Law Enforcement

Auxiliary Text（2）：Global Office：A New Spin-Off of Technology

Unit Seven

Text：Project Evaluation：Benefit-Cost Analysis

Auxiliary Text（1）：Applying the Fundamental Rule（1）

Auxiliary Text（2）：Applying the Fundamental Rule（2）

Unit Eight

Text：Operation Management

Auxiliary Text（1）：Trends in Operation Management

Auxiliary Text（2）：Operations Management and the Organization

Text：Building the Horizontal Dimension of Organizations

Unit Nine

Auxiliary Text（1）：Building the Vertical Dimension of Organizations（1）

Auxiliary Text（2）：Building the Vertical Dimension of Organizations（2）

Unit Ten

Text：People Prefer to Do Business with Organizations That Communicate Well

Auxiliary Text（1）：Some Troublesome Misconceptions about Managerial Communication（1）

Auxiliary Text（2）：Some Troublesome Misconceptions about Managerial Communication（2）

Appendix Ⅰ Key to Exercises

Appendix Ⅱ Text Translations

Appendix Ⅲ Glossary