Introduction

1a Job descriptions

1b Working conditions

2a Company history

2b Company activities

3 Exam focus:Vocabulary

4a Telephoning

4b Internal communication

5a Facts and figures

5b Performance

6 Exam focus:Reading

7a Product description

7b Product development

8a Business equipment

8b Correspondence

9 Exam focus:Writing

10a Business hotels

10b Commuting

11a Arranging a conference

11b At a conference

12 Exam focus:Listening

13a Production

13b Quality control

14a Direct service providers

14b The banking sector

15 Exam focus:Speaking

16a Delivery services

16b Trading

17a Recruiting staff

17b Applying for a job

18 Exam practice

Essential vocabulary

Irregular verbs