Chapter 1 INTRODUCING BUSINESS COMMUNICATIONS

Part 1 INTERNAL & EXTERNAL COMMUNICATION

Part 2 CHOOSING THE MEANS OF COMMUNICATION

Part 3 BARRIERS TO BUSINESS COMMUNICATION

Part 4 PRINCIPLES OF EFFECTIVE COMMUNICATION

Part 5 CHALLENGES

Chapter 2 INTRODUCING LETTERS,MEMOS,FAX MESSAGES & ELECTRONIC MAIL

Part 1 LETTERS

Part 2 MEMORANDA

Part 3 FAX MESSAGES

Part 4 ELECTRONIC MAIL

Part 5 CHALLENGES

Chapter 3 PRINTED STATIONERY & LAYOUT

Part 1 PRINTED STATIONERY

Part 2 LAYOUT STYLE

Part 3 LAYOUT OF LETTERS

Part 4 LAYOUT OF MEMORANDA

Part 5 LAYOUT OF EMAIL

Part 6 LAYOUT OF FAX MESSAGES

Part 7 CHALLENGES

Chapter 4 MODERN BUSINESS LANGUAGE:SOME PRINCIPLES

Part 1 SOME PRINCIPLES

Part 2 ORGANISATION OF INFORMATION

Part 3 LANGUAGE REVIEW

Part 4 CHALLENGES

Chapter 5 MEMORANDA

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 6 CIRCULARS & NOTICES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 7 REPORTS

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 8 AGENDAS & MINUTES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 9 ENQUIRIES & REPLIES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 10 QUOTATIONS,ORDERS & INVOICES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 11 CONFIRMATION & ACKNOWLEDGEMENT

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 12 INVITATIONS & REPLIES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 13 COLLECTION & PAYMENT

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 14 SALES

Part 1 THE SCENE

Part 2 SEEIG IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 15 COMPLAINTS & ADJUSTMENT

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 16 PRESS RELEASES

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 17 APPLICATION & RESUME

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES

Chapter 18 OFFER OF EMPLOYMENT,ACCEPTANCE & RESIGNATION

Part 1 THE SCENE

Part 2 SEEING IS BELIEVING

Part 3 GETTING IT DONE

Part 4 WHAT MAY GO WRONG

Part 5 CHALLENGES