UNIT 1：Initial Communication第一次书信往来

Lesson 1：Greetings and Closings in Letters and E-Mail Messages书信及电子邮件中的称呼语和结束语

To the Reader致读者

Evaluation Exercises自测练习

Introduction：BASIC DECISIONS初步决定

Lesson 2：Routine Requests and Inquiries一般请求和询问

Lesson 3：Non-Routine Requests特殊请求

UNIT 2：Complaints and Responses抱怨与回复

Lesson 4：Format and Mechanics of Letters and E-Mail Messages书信及电子邮件的格式与写作技巧

Lesson 5：Complaints抱怨

Lesson 6：Responses to Requests,Inquiries and Complaints请求、询问及抱怨信的回复

UNIT 3：Working Things Out解决问题

Lesson 7：Effective E-Mail Messages有效的电子邮件

Lesson 8： Suggestions提出建议

Lesson 9：Opinions and Disagreements表达观点和提出不同意见

UNIT 4：Job-Search Writing求职信写作

Lesson 10：Resumes简历

Lesson 11：Cover Letters for Resumes说明信

Lesson 12：Follow-Up Letters后续信

APPENDICES附录

Appendix 1：Sample Letters样信

Appendix 2：Punctuation Styles标点符号的用法

Appendix 3：Abbreviations for the United States and Canada美国、加拿大州、省地名缩写

Appendix 4：Capitalization Rules首字母大写规则

Appendix 5：Common First Names常用人名

Appendix 6：Glossary词汇表

Appendix 7：Index索引

Appendix 8：Answer Key答案