第1章　Etiquette for Business Greeting　商务会谈礼仪

Dialogue 1　Greeting,Introduction Visiting Cards　问候、介绍与名片Dialogue 2　Chatting　寻找话题

Dialogue 3　Getting Down to Business　进入主题

Dialogue 4　Ending a Meeting　结束会谈

第2章　Etiquette in Business Talks　商务交谈礼仪

Dialogue 1　Compliments　赞美与恭维

Dialogue 2　Thanks　致谢

Dialogue 3　Congratulation　祝贺

第3章　Etiquette for Business Calls　商务电话礼仪

Dialogue 4　Apology　致歉

Dialogue 1 Making and Receiving Business Calls　接打商务电话

Dialogue 2 Leaving Business Message 留商务口信

Dialogue 3　Ringing Back　回电话

Dialogue 4 Dealing with Urgent Call　处理紧急电话

Dialogue 5 Dealing with Complaining Call　处理投诉电话

第4章　Etiquette for Business Visiting　商务拜访礼仪

Dialogue 1　Making an Invitation　邀请访问

Dialogue 2　Accepting an Invitation　接受邀请

Dialogue 3　Preparing a Business Visit　商务拜访的准备Dialogue 4　Visiting a Customer　拜访一个客户

Dialogue 5　Thanking for Reception

感谢在停留期间的款待第5章　Reception Etiquette　商务接待礼仪

Dialogue 1　Setting upon Agenda　日程安排

Dialogue 2　Making Accommodation　住宿安排

Dialogue 3　Meeting Customers　迎接客商

Dialogue 4 Visiting Plants　接待参观工厂

Dialogue 5　Arranging Recreation Activities　安排娱乐活动

Dialogue 6 Seeing Off　送别

第6章 Etiquette in Business Negotiating　商务谈判礼仪

Dialogue 1　Seeking Business Possibility　寻找贸易机会

Dialogue 2　Promoting Sales　促销

Dialogue 3　Asking for Deferred Payment　请示延期付款

Dialogue 4　Handling Claims　处理索赔

Dialogue 5 Declining Politely 婉拒

第7章　Etiquette for Business Dinner　商务餐会礼仪

Dialogue 1 Inviting to Dinner 邀请进餐

Dialogue 2 Business Lunch　商务午餐

Dialogue 3 Western Food　西餐

Dialogue 4 Chinese Food 中餐

Dialogue 5 Cocktail Party　鸡尾酒会

第8章　Etiquette for Business Dressing　商务着装礼仪

Dialogue 1　At Most Formal Situations　最正式场合着装

Dialogue 2 At Formal Situations　一般正式场合着装

Dialogue 3 At Semi-formal Situations 半正式场合着装

Dialogue 4 At Informal Situations 非正式场合着装

第9章　Etiquette for Sending Business Gifts 商务赠礼礼仪

Dialogue 1 Choosing Right Business Gifts　选择恰当的商务礼物

Dialogue 2　Giving a Gift　送礼

Dialogue 3 Receiving a Gift　受礼

Dialogue 4 A Special Gift 特别的礼物

第10章　Etiquette in Business Speech　商务演讲礼仪

Dialogue 1 Welcoming Speech Answering Speech　欢迎辞／答谢辞

Dialogue 2 Toast Speech 祝酒致辞

Dialogue 3 Send-off Speech Farewell Speech　欢送辞／告别辞

Dialogue 4　Opening Address Closing Speech　开幕辞／闭幕辞

Dialogue 5　Presider's Speech　主持人致辞

第11章 Etiquette in Business Writing　商务文书礼仪

Dialogue 1 Establishing Business Relations　建立业务关系

Dialogue 2　Credit Enquiry　资信咨询

Dialogue 3　Reminders　提醒

Dialogue 4 Complaints　抱怨

Dialogue 5 Settlements理赔

第12章　Etiquette in Business Activities　商务礼仪活动

Dialogue 1 Opening Ceremony　开业典礼

Dialogue 2　Cutting the Ribbon　剪彩仪式

Dialogue 3 News Releasing Conference　新闻发布会

Dialogue 4 Advertisement 广而告之

第13章　Other Business Etiquette　其他商务礼仪

Dialogue 1 Tips　小费

Dialogue 2 Body Languages　身体语言

Dialogue 3　Holidays　节假日

Dialogue 4 About Taboos 禁忌

参考文献