Part Ⅰ Layout of a Business Letter

CONTENTS

Part Ⅱ Terms of Contract

Chapter Ⅰ Shipment

Introduction

Lesson 1 Packing Requirement

Lesson 2 Inner Packing

Lesson 3 Partial Shipment

Lesson 4 Shipping Instructions

Lesson 5 Shipping Advice

Optional Letters

Useful Sentences on Shipment

Introduction

Chapter Ⅱ Insurance

Lesson 6 Insurance Practice

Lesson 7 Covering Additional Risks

Lesson 8 Covering Insurance for the Buyer

Optional Letters

Useful Sentences on Insurance

Chapter Ⅲ Payment

Introduction

Lesson 9 Request for Payment by T/T

Lesson 10 Asking for Payment by D/P

Lesson 11 Asking for Payment by D/A

(B)Notifying the Exporter

Lesson 12 (A)Urging an L/C

Lesson 13 A Specimen L/C

Lesson 14 Asking for L/C Amendment

Lesson 15 Extension of an L/C

Optional Letters

Useful Sentences on Payment

Chapter Ⅳ Complaints and Claims

Introduction

Lesson 16 Complaining of Inferior Quality

Lesson 17 Claim for Damage

Lesson 18 Claim for Short Delivery

Lesson 19 Settlement of a Claim

Lesson 20 Declining a Claim

Optional Letters

Useful Sentences on Complaints and Claims

Part Ⅲ Business Negotiation and Contract

Chapter Ⅴ Establishment of Business Relations

Introduction

Lesson 21 A Letter from an Exporter

Lesson 22 A Letter from an Importer

Lesson 23 AReply

Optional Letters

Useful Sentences on Establishment of Business Relations

Introduction

Chapter Ⅵ Enquiries,Offers and Counter-offers

Lesson 24 A General Enquiry

Lesson 25 A Specific Enquiry

Lesson 26 A Firm Offer

Lesson 27 A Non-firm Offer

Lesson 28 A Counter-offer on Refrigerators

Lesson 29 A Reply to a Counter-offer

Lesson 30 A Counter-offer on Shipment

Optional Letters

Useful Sentences on Enquiries,Offers and Counter-offers

Introduction

Chapter Ⅶ Conclusion of Business

Lesson 31 (A)A First Order

(B)A Reply to the Above

Lesson 32 (A)A Repeat Order

(B)Declining a Repeat Order

Lesson 33 Confirmation of an Order

Lesson 34 Offering Substitute

Lesson 35 Sending a Sales Confirmation

Lesson 36 Counter-signature

Optional Letters

Useful Sentences on Conclusion of Business

Appendix A Specimen Sales Confirmation

Introduction

Part Ⅳ Miscellaneous Materials

Lesson 37　(A)Asking for Sole Agency

(B)A Reply to the Above

Lesson 38 Compensation Trade

Lesson 39 (A)Processing with Supplied Materials

(B)Processing according to Samples Supplied

Lesson 40 (A)Joint Venture

(B)A Reply to the Above

Lesson 41 Bids for Olympic Village North Temporary Establishments

Optional Study

Useful Sentences on Agency,Compensation Trade,Processing Trade,Joint Vertureand Invitation to Bid

Chapter Ⅰ Introduction

Part Ⅴ Documentation

Chapter Ⅱ Letter of Credit

Chapter Ⅲ Bill of Exchange

Chapter Ⅳ Commercial Invoice

Chapter Ⅴ Marine Bill of Lading

Chapter Ⅵ Insurance Policy

Chapter Ⅶ Packing List

Chapter Ⅷ Certificate of Origin

Chapter Ⅸ Inspection Certificate

Part Ⅵ Appendix

Chapter Ⅰ Electronic Mail(E-mail)

Chapter Ⅱ Fax

Chapter Ⅲ Telex