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内容简介
Section One External Communications
Chapter 1 Components and Essential Qualities of a Business Letter
Chapter 2 Establishing Business Relations
Chapter 3 Inquiries and Replies
Chapter 4 Quotations,Offers and Counter-offers
Chapter 5 Sales Promotion and Follow-ups
Chapter 6 Orders and Executing Orders
Chapter 7 Payment
Chapter 8 Shipment and Insurance
Chapter 9 Complaints,Claims and Adjustments
Chapter 10 Agency
Chapter 11 Social Letters
Section Two Internal Communications
Chapter 12 Memorandums
Chapter 13 Business Reports
Chapter 14 Meeting Agendas and Minutes
Chapter 15 Itineraries and Summaries
Chapter 16 Graphic Information
Chapter 17 Employment-related Letters
Appendix:Common Abbreviations in Business Communications
References
