Unit 1 How Does One Become a Secretary?

Section 1 Being Interviewed

Section 2 Preparing an Interview

Section 3 Writing a Cover Letter and a Resume

Section 4 Getting Some Knowledge of a Secretary

Unit 2 How Does a Secretary Work in the Office?

Section 1 Meeting the Office Staff

Section 2 Getting Along Well with One's Boss and Colleagues

Section 3 Getting Some Knowledge of English Letters(1)

Section 4 Getting Some Knowledge of Business Etiquette(1)

Unit 3 How Does a Secretary Receive Visitors?

Section 1 Dealing with Visitors

Section 2 Being Courteous and Efficient

Section 3 Getting Some Knowledge of English Letters(2)

Section 4 Getting Some Knowledge of Business Etiquette(2)

Unit 4 How Does a Secretary Handle Phone Calls?

Section 1 Making and Answering Phone Calls

Section 2 Telephoning Effectively

Section 3 Writing a Letter of Introduction

Section 4 Getting to Know Diplomacy(1)

Unit 5 How Does a Secretary File Effectively?

Section 1 Filing

Section 2 Filing Effectively

Section 3 Writing a Letter of Congratulation

Section 4 Getting to Know Diplomacy(2)

Unit 6 How Does a Secretary Deal with Meetings?

Section 1 Taking the Minutes at a Meeting

Section 2 Learning How to Take the Minutes

Section 3 Writing a Letter of Invitation(1)

Section 4 Preparing a Meeting

Unit 7 How Does a Secretary Host the Visitors from Abroad?

Section 1 Hosting American Visitors

Section 2 Being Dignified and Gracious

Section 3 Writing a Letter of Invitation(2)

Section 4 Getting to Know Christianity(1)

Unit 8 How Does a Secretary Deal with Speeches?

Section 1 Interpreting at a Banquet

Section 2 Getting Some Knowledge of Speeches

Section 3 Writing Ceremonial Speeches(1)

Section 4 Getting to Know Christianity(2)

Unit 9 How Does a Secretary Make Arrangements for Business?

Section 1 Making an Itinerary

Section 2 Planning Effectively

Section 3 Writing Ceremonial Speeches(2)

Section 4 Getting to Know Islam(1)

Unit 10 How Does a Secretary Make Reservations?

Section 1 Booking Airline Tickets

Section 2 Booking Effectively

Section 3 Writing Memos

Section 4 Getting to Know islam(2)

Unit 11 How Does a Secretary Become an Efficient Guide?

Section 1 Visiting the Great Wall

Section 2 Being a Good Guide

Section 3 Learning How to Make an Agenda

Section 4 Getting to Know Buddhism

Unit 12 How Does a Secretary Interpret in Negotiations?

Section 1 Acting as an Interpreter in Negotiations

Section 2 Interpreting Effectively

Section 3 Writing a Letter of Condolence

Section 4 Speaking English with Correct Pronunciation and Intonation(1)

Unit 13 How Does a Secretary Deal with a Business Contract?

Section 1 Talking About a contract Draft

Section 2 Getting Some Knowledge of a Business Contract

Section 3 Learning How to Draft a Business Contract

Section 4 Speaking English with Correct Pronunciation and Intonation(2)

Unit 14 How Does a Secretary Guide the Guests to Go Shopping in China?

Section 1 Purchasing

Section 2 Being Jack of All Trades and Master of None

Section 3 Writing a Letter of Thanks(1)

Section 4 Being a Cailigrapher of English Handwriting

Unit 15 How Does a Secretary Say Goodbye Impressively?

Section 1 Seeing the Guests off at the Airport

Section 2 Saying Goodbye Impressively

Section 3 Writing a Letter of Thanks(2)

Section 4 Getting More Information About a Secretary

附录一：名言、古训

附录二：常用缩略词对照表

附录三：主要参考文献