Chapter 1 Introduction to Property Management

Lesson 1 Introduction

Lesson 2 Different Types of Property

Chapter 2 Property Management Company

Lesson 1 Introduce Your Property Management Company

Lesson 2 Structures and Positions of the Company

Chapter 3 Property Sales

Lesson 1 At the Sales Center

Lesson 2 Visiting the Show Flat

Lesson 3 Payments and Mortgages

Chapter 4 Property Leasing

Lesson 1 Renting an Apartment

Lesson 2 Leasing Agreement

Chapter 5 Preparing to Stay

Lesson 1 Property Handover

Lesson 2 Home Inspection

Lesson 3 House Decoration

Lesson 4 Move-in and Charges

Chapter 6 Customer Service

Lesson 1 Reception Service

Lesson 2 Service Enquiry and Application

Lesson 3 Handling Complaints

Lesson 4 Emergencies

Lesson 5 Recreation Center and Cultural Activities

Chapter 7 Security Services

Lesson 1 Residence／Guest Registration

Lesson 2 Parking

Lesson 3 Dealing with Crimes

Lesson 4 Fire Safety and Prevention

Chapter 8 Engineering and Maintenance

Lesson 1 Engineering Department

Lesson 2 Water Supply

Lesson 3 Power Supply and Electrical Problems

Lesson 4 Air Conditioning

Lesson 5 Elevator

Chapter 9 Environment Management

Lesson 1 Cleaning Service Outsourcing

Lesson 2 Cleaning Services

Lesson 3 Pets in the Community

Lesson 4 Gardening

Key to the Exercises

Appendix Ⅰ 物业管理相关词汇表

Appendix Ⅱ 购房合同样本

Appendix Ⅲ租房合同样本

Appendix Ⅳ物业服务合同样本

Appendix Ⅴ物业管理条例

References