Chapter 1 Business Letter Writing

Learning Aims

Section 1

Section 2

Section 3

Notes

Exercises

Chapter 2 Establishing Business Relations

Learning Aims

Case 2-1

Case 2-2

Case 2-3

Notes

Introduce Sentence Patterns

Exercises

Chapter 3 Enquiries and Replies

Learning Aims

Case 3-1

Case 3-2

Case 3-3

Case 3-4

Notes

Exercises

Chapter 4 Offers and Counter-offers

Learning Aims

Case 4-1

Case 4-2

Case 4-3

Case 4-4

Case 4-5

Notes

Exercises

Chapter 5 Acceptance

Learning Aims

Case 5-1

Case 5-2

Case 5-3

Case 5-4

Case 5-5

Notes

Exercises

Chapter 6 Sending Proforma Invoice

Learning Aims

Case 6-1

Case 6-2

Case 6-3

Case 6-4

Notes

Exercises

Chapter 7 Modes of Modern Communication

Learning Aims

Section 1 Telegram

Section 2 Telex

Section 3 Fax

Section 4 E-mail

Notes

Exercises

Chapter 8 Sales Promotion

Learning Aims

Case 8-1

Case 8-2

Case 8-3

Case 8-4

Notes

Exercises

Chapter 9 Terms of Payment

Learning Aims

Case 9-1

Case 9-2

Case 9-3

Case 9-4

Case 9-5

Notes

Exercises

Chapter 10 Packing

Learning Aims

Case 10-1

Case 10-2

Case 10-3

Case 10-4

Notes

Exercises

Chapter 11 Insurance

Learning Aims

Case 11-1

Case 11-2

Case 11-3

Case 11-4

Notes

Exercises

Chapter 12 Shipment

Learning Aims

Case 12-1

Case 12-2

Case 12-3

Case 12-4

Notes

Exercises

Chapter 13 Complaints＆Claims

Learning Aims

Case 13-1

Case 13-2

Case 13-3

Case 13-4

Notes

Exercises

Suggested Answers

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Reference