Part 1 Daily Services日常服务

Unit 1 Greeting and Reception招呼与接待

Unit 2 At the Inquiry Desk在问询处

Unit 3 Introduction介绍

Unit 4 Suggestions to a Customer向客户提建议

Part 2 Credit Card Business信用卡业务

Unit 1 Inquiries about Credit Cards信用卡咨询

Unit 2 How to Use Credit Cards信用卡的使用

Unit 3 Overdraft of Credit Cards信用卡透支

Unit 4 Reporting a Lost Passbook存折挂失

Part 3 Personal Remittance个人汇款

Unit 1 Bank Transfer银行转账

Unit 2 Remittance汇款

Unit 3 Buying Traveler's Cheques购买旅行支票

Unit 4 Cashing a Traveler's Cheques兑现旅行支票

Part 4 Foreign Exchange Business外汇业务

Unit 1 Foreign Exchange Dealings外汇交易

Unit 2 Inquiry about Interest Rates询问利率

Unit 3 Explaining Rates of Exchange解释汇率

Unit 4 Foreign Exchange Services外汇服务

Part 5 Cash Services现金业务

Unit 1 Opening a Savings Account开立储蓄账户

Unit 2 Handling Withdrawals办理取款

Unit 3 Handling Deposits办理存款

Unit 4 Talking about RMB谈论人民币

Part 6 E-banking电子银行业务

Unit 1 Phone Banking电话银行

Unit 2 Online Banking网上银行

Unit 3 Using an Automated Teller Machine使用自动柜员机

Unit4 Computerized Banking银行电脑化

Part 7 Credit and Financing Business信贷与理财业务Unit 1 Personal Housing Loan个人住房贷款

Unit 2 Personal Loan私人贷款

Unit 3 Stock Market股票市场

Unit 4 Making a Credit Investigation进行资信调查

Part 8 Insurance Services保险业务

Unit 1 Life Insurances人寿保险

Unit 2 Auto Insurances汽车保险

Unit 4 Cargo Transportation Insurances货运保险

Unit 5 Other Insurances其他保险