Unit 1 A Survey of Heilongjiang Province

Part 1 Welcome Speeches

Speech 1

Speech 2

Part 2 Texts

Text A Heilongjiang Province

Text B Harbin

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 2 Meeting＆Greeting Services

Part 1 Dialogues At the Airport

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Harbin Ice and Snow Culture

Text B Yabuli International Ski Resort

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 3 Services En Route

Part 1 Dialogues On the Wayto the Hotel

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Central Street

Text B The Flood Control Monument and Stalin Park

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 4 Hotel Services

Part 1 Dialogues At the Hotel

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Saint Sophia Church

Text B Sun Island

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 5 Complaints About Hotel Services

Part 1 Dialogues At the Hotel

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Zhaolin Park

Text B Northeast China Tiger Zoo

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 6 Schedule an Itinerary

Part 1 Dialogues Schedule an Itinerary

Dialogue 1

Dialogue 2

Part 2 Texts

Text A How to Make Your Itinerary

Text B A Sample Itinerary

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 7 Food and Beverage Service

Part 1 Dialogues Food and Beverage Service

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Chinese Cuisine

Text B Cuisines in Harbin

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 8 Complaints About Meals

Part 1 Dialogues At the restaurant

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Five Chain Lakes

Text B Jingpo Lake

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 9 Sightseeing Activities

Part 1 Dialogues Narrations on Tour

Dialogue 1

Dialogue 2

Part 2 Texts

Text A Sightseeing and Optional Activities

Text B Handling Problems and Emergencies

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 10 Departure Services

Part 1 Departure Services

Speech

Dialogue

Part 2 Texts

Text A Seeing Guests Off

Text B The Dragon Tower

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 11 A General Introduction to China

Part 1 A General Introduction to China

Part 2 Texts

Text A Chinese Tourist Resources

Text B China's History

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 12 Religions in China

Part 1 The Confucius and Four Major Religions

Part 2 Texts

Text A Jile Temple

Text B Harbin Wenmiao(Confucius Temple)

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 13 China's Local Specialties and Local Activities

Part 1 China's Local Specialties

Part 2 Texts

Text A China's Local Activities

Text B Traditional Festivals of China's Minority Nationalities

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 14 Land Scenery and Water Scenery

Part 1 Land Scenery

Part 2 Texts

Text A Water Scenery

Text B Climatic Scenery

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 15 Architecture and Ruins

Part 1 China's Architecture and Ruins

Part 2 Texts

Text A The Palace Museum

Text B The Great Wall and The Emperor Qin's Terra-cotta Museum

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Unit 16 Applying for a Tour Guide

Part 1 Dialogues Work as a Tour Guide

Dialogue 1

Dialogue 2

Part 2 Texts

Text A A Tour Guide's Principal Duties

Text B Traits of Excellent Tour Guides

Consolidation

Part 3 Cultural Angle

Part 4 Build up Your Vocabulary

Translation

Key to Exercises

参考文献