Unit 1 建立贸易关系

1．Self introduction

2．Contact customer after the fair

3．Enquiry from customer

4．Take the information from other colleagues

5．Contact customer by B2B web information

Unit 2 样品费用

Sample 1 Customer ask for samples to send by fedex

Sample 2 Customer refuse to pay sample charges

Sample 3 Customer ask for more free samples

Unit 3 价格商谈

1．New price request for repeat order

2．Customer request for lower price

3．Selling price increasing for sale

Unit 4 包装

Sample 1 Lables and giftbox revisation and confirmation

Sample 2 DVD player artwork design revisation and confirmation

Unit 5 付款方式

Sample 1 Order confirmation

Sample 2 Payment negotiation

Sample 3 Skills on payment term discussion

Sample 4 L/C 60 days confirmation

Unit 6 装船通知

Sample 1 Confirm shipping details

Sample 2 Confirm shipping documents draft

Unit 7 申诉

1．Missing goods

2．Making wrong production

3．Making wrong OSD language

4．Making wrong giftbox

5．Making wrong product color

Unit 8 出货

Sample 1 Shipment delay penalty

Sample 2 Solve product problems on shipment

Sample 3 Delay shipment and L/C amendment