Unit 1 Introduction to Business Email Writing

Unit 2 Development Letter

Unit 3 Credit Enquiry

Unit 4 Enquiries and Replies

Unit 5 Offer and Counter-offer

Unit 6 Proforma Invoice

Unit 7 Letters ofSales Promotion

Unit 8 Order and Sales Contract

Unit 9 Terms ofPayment

Unit 10 Packing

Unit 11 Insurance

Unit 12 Shipment

Appendix A Miscellaneous Letters

Appendix B Institute Cargo Clauses