Unit 1 Growing into Office Professional

Listening:Secretarial Ethics

Speaking:Qualities of Secretary

Reading:Role of Secretary

Writing:Report

Unit 2 Managing Office Work

Listening:Secretarial Duties in Office

Speaking:Office Equipment

Reading:Essential Guide to Office Work

Writing:Plan

Unit 3 Managing Business Communication

Listening:Answering a Phone

Speaking:Factors of Communication in an Organization

Reading:Ways to Communicate with Clients

Writing:E-mail

Unit 4 Organizing a Conference

Listening:Scheduling Meetings

Speaking:Conference Arrangement Tips

Reading:Role of the Secretary in a Successful Meeting

Writing:Meeting Minutes

Unit 5 Managing Business Trips

Listening:Business Trips

Speaking:Preparations of a Business Trip

Reading:Travel Arrangement

Writing:Meeting Agenda

Unit 6 Hiring and Training Staff

Listening:Job Interview

Speaking:Training Courses

Reading:How to Read a Resume

Writing:Job Description

Unit 7 Motivating Staff

Listening:Staff Appraisal

Speaking:Retaining Staff

Reading:Strategies to Retain Your Best Employees

Writing:Contract of Employment

Unit 8 Developing Working Relations

Listening:Good Relations at Work

Speaking:Rules of Workplace Relations

Reading:How to Deliver Exceptional Client Service

Writing:Prospectus

Unit 9 Building a Good Team

Listening:Team Spirit

Speaking:Factors in Team Success

Reading:What Makes a Good Leader

Writing:Speech

Unit 10 Improving Corporate Image

Listening:Corporate Identity

Speaking:Corporate Communication

Reading:Establishing Your Company Image

Writing:Advertisement

Unit 11 Managing Emergency and Crisis

Listening:Managing the Crisis

Speaking:Top Steps to Manage Crisis

Reading:Dealing with Public Relations Crisis

Writing:Agreements

Unit 12 Finance Managing

Listening:Cash-flow

Speaking:Financial Statement

Reading:Top Bookkeeping Mistakes Made by Small Businesses

Writing:Diagrams

Bibliography

Keys