Unit 1 Business Letter writing

Introduction

Principles of writing English Business Letters

Envelope Addressing ＆ Format and Translation of English Address Structure of Business Letters

Layout of Business Letters

Opening and Conclusion of English Business Letters

Unit 2 Fax and E-mail

Fax

E-mail

Unit 3 Establishment of Business Relations

Introduction

Key Sentence Patterns

Specimen Letters

Unit 4 Status Inquiry

Introduction

Key Sentence Patterns

Specimen Letters

Unit 5 Sales Promotion

Introduction

Key Sentence Patterns

Specimen Letters

Unit 6 Enquiries and Replies

Introduction

Key Sentence Patterns

Specimen Letters

Unit 7 Offers and Counter-offers

Introduction

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Unit 8 Orders and Replies

Introduction

Key Sentence Patterns

Specimen Letters

Unit 9 Payment

Introduction

Sample of Letter of Credit

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Unit 10 Packing

Introduction

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Unit 11 Shipment

Introduction

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Unit 12 Insurance

Introduction

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Unit 13 Claims

Introduction

Key Sentence Patterns

Specimen Letters

Unit 14 Business Contract

Introduction

Specimen Contracts

Unit 15 Agency

Introduction

Key Sentence Patterns

Specimen Letters

Unit 16 Flexible Trade

Introduction

Key Sentence Patterns

Specimen Letters

Useful Terminologies

Appendix

Unit 17 Miscellaneous Correspondence Relating to Business Activities

Letters of Introduction

Announcements or Notices

Congratulation Letters

Invitations and Replies

Memos

Letters of Expressing Thanks

Bibliography