Chapter One Introduction to Letter Writing

What Is Letter Writing

Types of English Letters

Forms of English Letters

Parts of English Letters

How to Write Good English Letters

Chapter Two Personal Correspondence

What Is Personal Correspondence

How to Write Personal Correspondence

Sample Personal Letters

Chapter Three Business Correspondence(A)

What Is Business Correspondence

How to Write a Business Letter

Writing Envelopes

Chapter Four Business Correspondence(B)

Writing Principles

Principles in the Writing Process

Form Letters

Chapter Five Social Correspondence

What Are Social Letters

Letters of Introduction

Letters of Invitation

Letters of Complaint

Leters of Apology and Explanation

Thank-you Letters

Letters of Congratulations

Chapter Six Cards and Certificates

Cards

New Year Cards and Christmas Cards

Birthday Cards

Invitation Cards

Thank-you Cards

Certificates

Certificates of Honor/Recognition

Graduation and Degree Certificates

Other Kinds of Certificates

Chapter Seven Applications

Letters of Application

Résumés

Letters of Recommendation

Interviews

Letters of Acceptance or Refusal

Chapter Eight The Internet

Chapter Nine E-Mail,Mailing Lists,and Newsgroups

Chapter Ten Telephone and Fax