PART Ⅰ

The Secretarial Profession—Perspective and Prospect

A Message to Management

China's Open Window—A Glimpse at the Future

上篇 导论

秘书工作：透视与前景

向经理层传达的信息

中国对外开放的窗口——秘书工作的灿烂前途

PART Ⅱ—SECRETARIAL PRACTICE AND PROCEDURES

Communications—Mail and Mailing Procedures

Communications—Telephone

Communications—Public and Customer Relations

Dress,Grooming,and Health

Etiquette and Protocol

Filing Systems—Filing Procedures

Travel Arrangements

Reference Material and Secretarial Manual

Secretarial Control Records

Meetings and Conferences—at home base

Meetings and Conferences—out of town

Meetings with and Entertainment of Foreign Guests

When the boss is away

Coping with multiple bosses

Appendixes Ⅰ—Ⅻ(see Index)

中篇 秘书工作的实践与程序

通讯联络：邮件与邮件收发程序

通讯联络：电话

通讯联络：公共关系及客户关系

服装、整洁与健康

礼仪与礼规

文件管理系统：文件存档程序

出访安排

参考资料和秘书手册

秘书监控记录

会议安排——在本部

会议安排——在外地

会见与招待外宾

老板外出时

与多位经理或主管人员打交道

附录Ⅰ—Ⅻ（详见附录细目）

PART Ⅲ—GUIDELlNES FOR LETTER WRITING

Letters the secretary writes

Acknowledgment without an answer

Acknowledgment and transfer for response

Acknowledgment with an answer

Requesting an appointment

Agreeing to an appointment

Refusing an appointment

Making travel plans

Requesting airline reservations

Requesting hotel reservations

Requesting a refund on unused tickets

Request for correction of errors in account

Omission of enclosures

The Personal Message in Business

Letters of appreciation

Letters of sympathy—internal contact

Letters of sympathy—external business contact

Acknowledgment of letters of sympathy

Letters of congratulation

Letters of acceptance

Letters of declination

Letters of acceptance of speaking engagement

Letters of declining invitation to speak

Letters cancelling a speaking engagement previously accepted:

(a)after telephone contact

(b)within short period of acceptance

下篇 英文信函写作指南

由秘书执笔的信函

告知收到来信但对具体事项不作答复

告知收到来信并已转请某人答复

告知收到来信并对具体事项给予答复

会见预约

同意对方提出的会见

婉拒会见

安排出访计划

预订机票

预订旅馆房间

要求给未使用的票退款

要求改正帐单错误

告知对方来信中漏放附件

商业中的私人社交信函

感谢信

慰问信（对内）

慰问信（对外）

答复慰问

贺信

接受邀请

谢绝邀请

接受讲演邀请

谢绝讲演邀请

取消原来接受的讲演邀请——在用电话通知之后

接到邀请后短期内取消已接受的讲演邀请