Chapter 1 Introduction to Cruise

Unit 1 Rise of Contemporary Cruise Industry

Unit 2 Birth of Hainan Cruise Industry

Chapter 2 Front Office Department

Unit 1 Making Reservation

Unit 2 Embarkation and Debarkation

Unit 3 Guest Service

Unit 4 Cruise Passenger Complaints

Unit 5 Cashier

Unit 6 Lost and Found

Chapter 3 Housekeeping Department

Unit 1 Bell Service

Unit 2 Stateroom Types

Unit 3 Making Up Rooms

Unit 4 Room Service

Unit 5 Butler Service

Unit 6 Laundry Service

Chapter 4 Food and Beverage

Unit 1 Table Reservation

Unit 2 At the Bar

Unit 3 At the Chinese Restaurant

Unit 4 At the Western Restaurant

Unit 5 Table Manners

Unit 6 Room Service

Chapter 5 Leisure and Recreation Department

Unit 1 Fitness Center

Unit 2 Going Shopping

Unit 3 Going to Shows

Unit 4 Cruise Ship Library

Unit 5 SPA Time

Chapter 6 Cruise Safety Management

Unit 1 Safety and Inspection

Unit 2 Security and Emergency Response

Unit 3 Medical Service

参考文献